HANDMADE IN THE USA - Susannah and Ben started Oh, Susannah in 2010 designing and making decorative pillowcases that you actually sleep on. We decorate each pillowcase in our North Carolina Studio. We only use the HIGHEST QUALITY woven, brushed microfiber. Our signature 120 GSM (grams per square meter) fabric is much softer and more durable than the 90 GSM or lower fabric typically seen on other microfiber pillowcases. We and our customers love to sleep on these pillowcases every night. Since the best quality microfiber comes from China, we've also sourced our cut and sew operations from a respectable factory there with very good standards including no child labor. The same can't be said of many of our competitors. We also use the best dye which is CPSIA certified safe for direct skin contact for children. This set of pillow cases features the timeless Eternity/ Infinity symbol across two pillowcases. Together they display the complete infinity symbol. The Infinity/ Eternity sign is a continuous, never-ending line which represent the eternal love two people can share. What better place to display your infinite love than in the bedroom? I believe you can redecorate a room with one simple item-- a set of unique, decorative pillow cases! After all, everyone deserves to live in a space they enjoy without taking lots of time and money to create it. I designed this cool Infinity/ Eternity Symbol pillow case set with romantic couples in mind. I think this is a great way to remember and remind the one you love of your feelings! Perfect for engagement present, marriage gift, anniversary gift, valentine's day gift, bridal gift, or for any occassion!
- 120 GSM Luxury Microfiber - Comparable to 1200t cotton
- Made in USA
- FITS QUEEN/STANDARD PILLOW - Two white pillowcases with the infinity symbol in black across both. 20" x 30"
- SUPER SOFT - Oh, Susannah uses top quality, 120 Gram, Silky Soft microfiber fabric in all our pillowcases. And we use a permanent fiber dyeing process that leaves the decoration SOFT and BREATHABLE so you can sleep on the decoration and not even feel it. This is NOT a scratchy screen print on cheap paper thin cotton. You will love SLEEPING on these pillowcases just as much as looking at them.
- PERFECT GIFT - You will earn points with your significant other by giving this as a great engagement gift or cotton anniversary present. Great his and her bedroom decor.
- EXTREMELY DURABLE AND SAFE - Eco Friendly And CPSIA Approved Digital Dye Process Means Design will never fade. Machine washable, quick drying, and wrinkle resistant
We will issue a prompt refund in the original form of payment for any item that has been made incorrectly (Please note, however, that slight changes to the item pictured can be expected, as each item is hand made to order. Changes may include printing lines, small bubbles, and slight shading). Refunds will not be issued, however, for custom items including items with special word variations or pillow cases with dates.
Refunds for international orders will not be issued until 8 weeks after item has not arrived, and will not include shipping costs or extra customs fees. Please be aware of the risks associated with shipping to your country and be responsible for knowing what to expect for customs fees and delivery times, as we have no access to that information.
We are sure you will love your item, but If you are unhappy with your order we will either send a refund or a replacement item after it has been sent back and received (except on custom orders, as previously stated.)
Refunds are only available for unused and unwashed items, and not after 30 days of receipt.
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at email@example.com or mailing us at:
Oh, Susannah's Pillowcases
5000 Bodie Ln Greensboro North Carolina US 27455
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at firstname.lastname@example.org
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QUESTIONS & ANSWERSAsk a Question
Do you do custom designs?
We do custom designs for bulk orders quite frequently. We have custom pillowcases in several hotels. We just have a minimum order quantity and potentially a design charge.
Are they machine washable?
Yes! Wash in cold or warm water with your whites. The dye wont come off our pillowcases, but dye from other clothes could potentially make it to the pillowcase.
Where are they made?
Most are decorated and packed to order in Greensboro, NC from pillowcases made in China.
Do you have a coupon code?
Yes. Sign up for our mailing list and you will receive a discount code via email.
Do you offer bulk discounts?
Yes, we offer bulk discounts for orders of 10 or more items. Please contact our customer service team for more information.
Can I cancel or modify my order?
If your order has not yet shipped, you can contact our customer service team to cancel or modify your order. Once your order has shipped, we are unable to make any changes.
What payment methods do you accept?
We accept all major credit cards, as well as PayPal and Apple Pay.
Can I track my order?
Yes, you will receive a tracking number via email once your order has shipped.
Are your products machine washable?
Yes, all of our products are machine washable. However, please follow the care instructions on each product page to ensure the best results and longevity of your product.
Do you ship internationally?
Yes, we ship our products internationally. Please note that shipping times and costs may vary depending on your location.
How did Oh, Susannah get started?
Oh, Susannah got started by creating gifts for their loved ones that were special and meaningful to them. With Ben's technical expertise in apparel decorating and Susannah's eye for cutting-edge style trends, they started selling their unique, hand-decorated pillowcases on their Etsy shop after moving to Greensboro, NC from Columbia, SC. As their popularity grew on social media, they expanded their operations to provide these personalized gifts to more people, while maintaining their commitment to creating meaningful designs straight from their hearts. So, when you purchase a pillowcase set from Oh, Susannah's, you can be assured that you are buying a one-of-a-kind, US-made item that is unique and meaningful to you and your loved ones.
What is the warranty?
We offer a one-year warranty on all of our products. If you experience any issues with your product within one year of purchase, please contact us for a replacement or refund.
What are the pillowcases made of?
Our pillowcases are made of high-quality polyester microfiber material, which is soft, durable, and hypoallergenic.
Is the dye safe?
Yes, our dye is safe and non-toxic. It is eco-friendly and does not contain any harmful chemicals or substances. It is oekeotex certified skin safe.
What is the packaging like?
We package our pillowcases in a gift ready cute box. It is a full color tuck box that you can open and add a note. We also include a relevant greeting card in each box.
What does the design feel like?
Our designs are created using dye sublimation, which results in a soft, smooth, and vibrant print that you cannot even feel and will not fade even after hundres of washes (just ask our hotel customers!).
How soft are your pillowcases?
Our pillowcases are made of high-quality microfiber material that is soft to the touch, providing a comfortable and cozy sleeping experience. They are are double brushed microfiber and are made of a quality weight of material (125gsm).
What is your return policy?
We have a very generous return policy.? If it doesn't work for you for whatever reason, just reach out to us with your order number at email@example.com. More information in the footer below.
How long does it take to ship?
We normally ship next day via USPS first class mail from Utah which takes 2-3 days to arrive.