Do you do custom designs?

We do custom designs for bulk orders quite frequently. We have custom pillowcases in several hotels. We just have a minimum order quantity and potentially a design charge.

Are they machine washable?

Yes! Wash in cold or warm water with your whites. The dye wont come off our pillowcases, but dye from other clothes could potentially make it to the pillowcase.

Where are they made?

Most are decorated and packed to order in Greensboro, NC from pillowcases made in China.

Do you have a coupon code?

Yes. Sign up for our mailing list and you will receive a discount code via email.

Do you offer bulk discounts?

Yes, we offer bulk discounts for orders of 10 or more items. Please contact our customer service team for more information.

Can I cancel or modify my order?

If your order has not yet shipped, you can contact our customer service team to cancel or modify your order. Once your order has shipped, we are unable to make any changes.

What payment methods do you accept?

We accept all major credit cards, as well as PayPal and Apple Pay.

Can I track my order?

Yes, you will receive a tracking number via email once your order has shipped.

Are your products machine washable?

Yes, all of our products are machine washable. However, please follow the care instructions on each product page to ensure the best results and longevity of your product.

Do you ship internationally?

Yes, we ship our products internationally. Please note that shipping times and costs may vary depending on your location.

How did Oh, Susannah get started?

Oh, Susannah got started by creating gifts for their loved ones that were special and meaningful to them. With Ben's technical expertise in apparel decorating and Susannah's eye for cutting-edge style trends, they started selling their unique, hand-decorated pillowcases on their Etsy shop after moving to Greensboro, NC from Columbia, SC. As their popularity grew on social media, they expanded their operations to provide these personalized gifts to more people, while maintaining their commitment to creating meaningful designs straight from their hearts. So, when you purchase a pillowcase set from Oh, Susannah's, you can be assured that you are buying a one-of-a-kind, US-made item that is unique and meaningful to you and your loved ones.

What is the warranty?

We offer a one-year warranty on all of our products. If you experience any issues with your product within one year of purchase, please contact us for a replacement or refund.

What are the pillowcases made of?

Our pillowcases are made of high-quality polyester microfiber material, which is soft, durable, and hypoallergenic.

Is the dye safe?

Yes, our dye is safe and non-toxic. It is eco-friendly and does not contain any harmful chemicals or substances. It is oekeotex certified skin safe.

What is the packaging like?

We package our pillowcases in a gift ready cute box. It is a full color tuck box that you can open and add a note. We also include a relevant greeting card in each box.

What does the design feel like?

Our designs are created using dye sublimation, which results in a soft, smooth, and vibrant print that you cannot even feel and will not fade even after hundres of washes (just ask our hotel customers!).

How soft are your pillowcases?

Our pillowcases are made of high-quality microfiber material that is soft to the touch, providing a comfortable and cozy sleeping experience. They are are double brushed microfiber and are made of a quality weight of material (125gsm).

What is your return policy?

We have a very generous return policy.? If it doesn't work for you for whatever reason, just reach out to us with your order number at info@reflectoes.com. More information in the footer below.

How long does it take to ship?

We normally ship next day via USPS first class mail from Utah which takes 2-3 days to arrive.